Step 1
Connect
One clean set of records: orders, customers, stock and money, connected and current.
ERP implementation & integration · ERPNext · Tally · SAP
Complete Business Suite Fully Interconnected— ERP implementation and integration practice: ERPNext and Frappe, Tally, SAP · Bengaluru, India · global delivery
MithTech designs, implements and runs connected businesses on the ERP that fits them, whether ERPNext, Tally or SAP, with every channel, bank and partner connected to it and AI at work in every step.
Scoped delivery, clear ownership and a written handover for the systems we build
The layers: 1. Six interfaces, automations; 2. Holisto IEP, events · connectors; 3. Your systems, data.
Sources on the bottom layer, by group:
- Your apps: Orbit, CounterFlow POS, CounterFlow Scanner, School MS, Real Estate MS, Hospital MS, ERPNext, Frappe CRM, Tally, Field sales, Frappe HR, Medusa.js, WooCommerce, Frappe Helpdesk, Frappe LMS, Frappe Books, Frappe Lending, n8n, Appsmith, Documenso, Docuseal
- Data platforms: Postgres, Snowflake, BigQuery, Metabase, Databricks, Grafana, Frappe Insights, Superset, PostHog, Plausible, Oracle, SQL Server, ADLS, Spark, Trino, Pandas, DataFusion, Polaris, Unity, Hetzner, AWS, Azure, Google Cloud, OCI, Cloudflare, AWS S3, Cloudflare R2, Wasabi, Backblaze B2, DigitalOcean
- Files: Excel · CSV, Bank statements, Google Sheets, Parquet, Delta, Iceberg, Avro
- AI models: AIOS, Claude, GPT, Gemini, Botpress, Grok, Nova
- Channels: WhatsApp, Telecalling, Email inbox, Chatwoot, Meta, Smartflo, Telegram, Mattermost, Mautic, Listmonk, Postiz, ntfy
- Media · devices: Barcode scanners, Biometric devices, IoT sensors, Audio, Video
Third-party names are shown as data sources, not partners.
Trusted by operators in manufacturing, education, finance, logistics and commerce
3MKinara CapitalSTEKNasiolMDT PartnersFutura SinksIaddaJustSignsP91Rosemount International SchoolsFixcentSplendx
One interface
Everything your business needs. One interface. AI in every part of it.
Whatever your ERP, ERPNext, Tally, SAP or another, we connect your customers, your team, every message and every number to it, and build what is missing on the Frappe Framework and Medusa, with AI working inside each. Explore the map, pick an interface, or watch it all move in MithUniverse.
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Inside the Core — how one order runs the whole business
Nobody types the same thing twice. Each document is built from the one before it.
Pick an interface below to see its floor on the map · Enter MithUniverse (opens in a new tab)
1 · Customer interface
Where customers meet the business
Online stores for B2B and D2C, a WhatsApp store, the shop counter and customer portals, all selling from one stock.
- AI here
- AI writes product copy, recommends what to show each buyer and nudges abandoned carts on WhatsApp.
- What runs it
- MedusaPolygin StoreCounterFlow POSCustomer portals
2 · Employee interface
The team’s daily work, in one place
Accounts and GST, buying, stock and manufacturing, CRM and field sales, HR and payroll: on ERPNext, or on the Tally or SAP you run, connected to everything else.
- AI here
- AI matches bank lines to invoices, suggests reorder levels and fills expense claims from a photo of the receipt, for a person to approve.
- What runs it
- ERPNextTallySAPFrappe CRMFrappe HROrbitCounterFlow Scanner
3 · Dealer interface
Dealers order on their own
A dealer portal with their own prices, schemes and credit, live stock, order tracking and dues, with dispatch and payment alerts on WhatsApp.
- AI here
- AI suggests reorders from each dealer’s buying pattern and flags credit and overdue risk before a new order ships.
- What runs it
- Dealer portalERPNextMedusa B2BPolygin
4 · Vendor interface
Suppliers work in their own portal
Purchase orders, quotes, bills and delivery bookings in a supplier portal, matched to stock and accounts as they arrive.
- AI here
- AI compares supplier quotes, drafts the purchase order for approval and matches each bill to its order and delivery.
- What runs it
- Supplier portalERPNextTallySAP
5 · Communication interface
Every message, on the right record
WhatsApp, email, SMS, calls and support tickets, every thread filed against the customer, order or task it concerns.
- AI here
- AI answers customers on WhatsApp in text and voice, summarises each ticket and drafts the reply, and hands over to a person when it should.
- What runs it
- PolyginFrappe HelpdeskEmailSMSCalls
6 · Analytics & AI interface
What is happening, and what to do next
Dashboards on the numbers as they are saved, lead and customer scoring, and the next best action, from your own data.
- AI here
- AI answers questions in plain language, scores and enriches leads, sends a daily summary of what changed, and acts across systems only through connections with an owner.
- What runs it
- Frappe InsightsAIOSHolisto IEPWorkflow automation
AI, grounded
AI in every workflow. Grounded in your records.
AI is only as good as the records beneath it. Because everything runs on one set of records, AI works inside every part of the business, not in a chat window off to the side. It reads, drafts, matches, flags and suggests, and a person approves anything that matters.
08:00 · Finance
Yesterday’s bank lines are matched to their invoices. Three exceptions wait for a person to approve.
09:30 · Sales
New leads arrive enriched and scored, each with a drafted first message.
11:00 · Service
A complaint on WhatsApp becomes a ticket with a summary and a suggested fix.
14:00 · Operations
Low stock on a fast-moving item raises a draft purchase order for review.
16:30 · Collections
Overdue invoices get personalised reminders, sent once a person signs off.
18:00 · Leadership
A plain-language summary of the day: what moved, what slipped, what needs a decision.
Step 2
Govern
Rules, owners and approvals, so every automated step has an owner and an audit trail.
Step 3
Act
Drafts, matches, flags and next steps inside the systems people already use.
Client spotlight
Businesses that now run as one.
10 weeks · fixed-scope · per-campus cutover
Rosemount International Schools runs every campus on one system
Before
- Schools run on Tally for accounts, spreadsheets for admissions, paper files for student records
- Parent communication over WhatsApp groups; no single view of fee status, attendance, transport
- Statutory reporting (CBSE / state) assembled by hand at the end of each term
What we built
- ERPNext (Education domain) for admissions, fee lifecycle, attendance, transport, and accounts — one instance per campus, one consolidated group view
- WhatsApp for parent communication, bound to the student record
- Custom dashboards for principals and the group CFO; statutory reports generated from the same data
After
- Fee lifecycle — admission to receipt to reconciliation — one workflow per campus
- Parent communication traceable against the student record, with consent and opt-out honoured
- Statutory reporting cycle cut from weeks to days
12 weeks · T&M → fixed-scope · phased cutover
Splendx rewires dealer ordering across its warehouses
Before
- B2B orders taken over email, phone, and a basic WooCommerce storefront; no dealer pricing tier
- Inventory reconciled monthly across 4 warehouses; stockouts common, overstock routine
- Credit limits and dealer-specific pricing held in spreadsheets, out of sync with finance
What we built
- Medusa B2B storefront with dealer pricing, credit limits, and approval workflows
- ERPNext (sales, inventory, accounts) bound to the storefront through Holisto IEP — one data layer, no CSV handoffs
- WhatsApp for order confirmations, dispatch updates, and dealer engagement
After
- 4 warehouses reporting live stock to the storefront, every minute
- Dealer-tier pricing and credit limits enforced at order entry, not at month-end
- Order-to-dispatch SLA visible to the dealer for the first time
Continuous · managed operation
Lamongie runs its storefronts and its ledger as one
Before
- B2B dealer pricing and retail pricing living in separate systems, reconciled by hand
- Orders placed against a catalogue that did not know current warehouse position
- No single ledger — commerce and ERP each held a partial view of the same order
What we built
- Medusa 2.0 backend with roughly thirty custom domain modules — B2B pricing, matrix ordering, master-carton packing, warehouse, logistics and role-based access
- Next.js storefront serving dealer and retail buyers from one catalogue, with per-company pricing
- ERPNext sync as a first-class plugin, so stock, orders and accounting stay one ledger rather than two
- Razorpay and a Cashfree wallet for payment, with MSG91 SMS and WhatsApp for transactional messaging
After
- One catalogue and one order pipeline serving both channels, with pricing resolved per company
- Warehouse position visible at the point of order rather than reconciled after it
- Commerce and ERP operating as one system, with the sync owned as a maintained plugin
9 weeks · fixed-scope · per-region cutover
Fixcent brings field service, parts and warranty onto one ledger
Before
- Field service operations run on a CRM + a separate field app; parts and warranty tracked in spreadsheets
- Service-to-stock-to-invoice loop stitched together manually; warranty claims settled weekly, not at the point of service
- No consolidated view of recurring failures, parts burn rate, or service revenue by region
What we built
- ERPNext (stock, accounts) + a custom field-service app on Holisto IEP, bound to the same ledger
- Service event → parts consumption → invoice → warranty claim in one workflow, with audit trail
- Dashboards for service revenue, parts burn rate, and recurring-failure patterns by region
After
- Service-to-invoice cycle: days → same-day, with warranty adjudicated at the point of service
- Parts burn rate and recurring-failure patterns visible to operations for the first time
- Customer service history bound to a single record — no more spreadsheet joins
How we get you there: Consolidate. Connect. Run.
01
Consolidate
The core of the business on one ERP: ERPNext on Frappe, or the Tally or SAP system you keep, implemented or migrated around how you work.
02
Connect
Every channel, bank, courier and government system joined to that core, with an owner and a contract for each connection.
03
Run
We operate, upgrade and improve what we build, and hand it over whenever you choose.
Every engagement runs in named phases with a governance gate at each: fixed scope, time and materials, or managed. All case studies
Last-mile questions
Answers to what CFOs and CIOs ask.
Every MithTech engagement is structured into named phases (Discovery → Architecture → Build → Integration → Hardening → Go-live → Managed operation), with a deliverable, a governance gate, and a named owner at each gate. For multi-entity operators we run a single consolidated instance with company-level data separation — the same operating model, the same role and approval framework, with per-entity books, stock, and statutory configurations. A principal consultant is on the engagement from kickoff to go-live.
Source, data, and infrastructure ownership is non-negotiable and starts on day one. We deliver onto infrastructure the client controls — self-hosted, on the client's cloud, or operated as a managed service on our infrastructure under the client's data-processing terms. The codebase is the client's, the database is the client's, the backups are the client's. There is no proprietary lock-in, no per-export fee, and no exit penalty. Hand-over documentation is part of the deliverable, not an upsell.
Identity (PAN, Aadhaar where authorised, bank account, company, director), AML / CFT, transaction monitoring, and risk scoring are first-class parts of the architecture, not add-ons. For pre-IPO and unlisted financial platforms this is enforced before any order can settle. For ERPNext deployments we ship with GST, e-invoicing, e-way bill, TDS, and TCS configured; for UAE / GCC we ship with VAT and GAAP presets. Statutory workflows (ROC, MCA, GST, ITR) are automated with explicit human review and authorisation gates.
Production operation under response-time SLAs, with a named team, defined change windows, observability, patching, and upgrade paths. The service is a contract, not a ticket queue — you get a direct channel to the people who built your system, monthly operations reviews, and a written change-management process. We tell you honestly what we can commit to during scoping; for cover outside our default hours we extend the SLA explicitly rather than imply it.
You can take the system in-house, hand it to another partner, or move it to your own cloud at any time. The codebase is yours, the data is yours, the documentation is yours. We provide handover documentation, runbooks, and an explicit knowledge-transfer phase. We do not charge a per-export fee, and we do not hold the data hostage at the end of an engagement. The exit story is part of the discovery briefing, not a footnote.
Engagements are scoped for what can be delivered under governance, not for the maximum billable footprint. We propose a roadmap in named phases — usually an initial implementation followed by managed operation, with explicit decision gates for each subsequent phase (e.g. multi-entity rollout, additional plant, new regulatory integration). The roadmap is a living document we revise at each governance gate, not a contract you sign once and live with for three years.
Your next step
A 30-minute working session with a principal consultant.
We look at the systems you run today and where they break, then outline the engagement that fits. You leave with a written brief.
No obligation · You keep the written brief either way
Reach us your way
Pick a 30-minute slot that suits you. The invite carries the Google Meet link.
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You leave with
An architecture pressure-test
The three highest-cost gaps in your current operating model, ranked.
You leave with
An engagement model recommendation
Fixed-scope, T&M, or managed services — matched to your procurement posture.
You leave with
A written brief
Yours to share with the board, your CFO, or a different implementer.
Prefer direct contact? +91 90087 70738 · WhatsApp · manoj.bhat@mith.tech