Support · Open-source
Frappe Helpdesk

Frappe Helpdesk

Modern Open-Source Customer Service Software — AGPL-3.0 · v1.22.2 · 3.1k+ Stars · No Per-Agent Pricing · Vue 3 + Frappe Framework

Implement Frappe HelpdeskWhatsApp us
Upstream project

Open-source · Source-owned · You keep the stack

Inbox · 5
  • Priya Sharma
    WA
    When can the team install the…
    2
  • Anil Kumar
    WA
    Thanks for the brochure
  • Riya M.
    IG
    Looking for a 2BHK
    1
  • Vikram J.
    EM
    Reschedule the visit
  • Sahana R.
    WA
    Refund status?
    3
P
Priya Sharma
+91 • Lead from WhatsApp · ERPNext synced
Assigned: You
When can the team install the kitchen?
Need it before 25th.
Hi Priya — checking schedule. One sec.
Note added: "Customer wants install before 25th — confirm with ops"
Reply…
12+
Capabilities shipped
Out of the box on day 1
2–6 wk
Typical go-live
From kickoff to production
100%
Source-owned
Your code, your data, your infra
24/7
Mithtech support
Optional managed ops

What it does

Meet every Frappe Helpdesk surface.

Click through to see how each piece works on a real Mithtech-deployed customer workload.

AGPL-3.0 · v1.22.2 (April 2026, 69 releases shipped) · 3.1k+ GitHub stars · Frappe v15 + v16

Mithtech ships this as part of every Frappe Helpdesk engagement — configured for your workflow, hardened on your infrastructure, and supported as part of the managed plan.

Inbox · 5
  • Priya Sharma
    WA
    When can the team install the…
    2
  • Anil Kumar
    WA
    Thanks for the brochure
  • Riya M.
    IG
    Looking for a 2BHK
    1
  • Vikram J.
    EM
    Reschedule the visit
  • Sahana R.
    WA
    Refund status?
    3
P
Priya Sharma
+91 • Lead from WhatsApp · ERPNext synced
Assigned: You
When can the team install the kitchen?
Need it before 25th.
Hi Priya — checking schedule. One sec.
Note added: "Customer wants install before 25th — confirm with ops"
Reply…

A day in the life

How Frappe Helpdesk runs end-to-end.

Scroll through a real-world journey. The mockup on the right advances with you.

1

Audit & scope

A free 30-minute call to map your current tooling, pinpoint where Frappe Helpdesk pays back inside year one, and lock the scope. Honest about where it doesn't fit, too.

2

Deploy on your infrastructure

We stand Frappe Helpdesk up on infrastructure you own — your cloud (AWS / DigitalOcean / Oracle Cloud), your servers, your data residency. Source code, schemas, and operational keys stay with you.

3

Customise to your workflow

Custom fields, integrations with your existing stack, role-based access. Frappe Helpdesk is configured to match how your team actually works — not the other way around.

4

Train & roll out

Onboarding sessions for every team using Frappe Helpdesk. We're on the support thread for the first 30 days, no SLA contract needed. Documentation tailored to your tenant.

5

Operate & evolve

Optional managed operations: 24/7 monitoring, version upgrades, security patches, and feature additions as Frappe Helpdesk's open-source roadmap moves. Pay only for what you use.

Lead · LEAD-2026-0432
PS
Priya Sharma
priya.s@example.com · +91 98xxx 47xx2
Qualified
Source
WhatsApp
Project
Polemarch · 2BHK
Owner
Sales · Bengaluru
Activity timeline
Today 12:42
WhatsApp · 'Site visit booked'
wa
Today 12:35
Broadcast 'May Offer' delivered
br
Today 12:18
AI bot · qualified intent
ai
Today 11:50
Lead created from WhatsApp inbound
lk
Yesterday
Brochure downloaded · Polemarch
dl

Compare

Frappe Helpdesk vs the alternatives

Honest, side-by-side. No “leading” claims — just what each option does and what it costs.

Capability
Frappe Helpdesk (Mithtech-deployed)This product
Proprietary SaaS
DIY open-source
Status quo
Source code ownership
Yes
No
Yes
—
Per-seat / per-message fees
No
Yes
No
—
Implementation timeline
2–6 wk
8–24 wk
4–26 wk
—
Customisation depth
Full
Partial
Full
—
Operational support
Mithtech 24/7
Vendor SLA
DIY
—
Indian data residency
Yes
Partial
Yes
—
Single-vendor lock-in
No
Yes
No
—

Comparison reflects typical industry positioning for Support-class tools. Per-product specifics confirmed during the audit.

Savings estimator

Estimate your savings with Frappe Helpdesk.

Move the sliders. Numbers update live. Final price comes after a free 30-min audit.

25users
5500

How many people use the product day-to-day. We use this to compare against per-seat SaaS pricing.

Live estimate
Estimated monthly savings
₹750 – ₹56k
vs proprietary SaaS at 25 users
Annualised savings
₹9k – ₹6.8L
  • •Proprietary SaaS in this category typically charges ₹600–₹2,400 / user / month
  • •You pay infrastructure + Mithtech managed-ops; no per-seat ceiling
  • •Setup is a one-time investment; savings compound from year 2 onward
  • •Final scope locked in a free 30-min audit
Lock in this scope

Audit is free · No credit card · No sales pressure

FAQ

Real questions about Frappe Helpdesk.

Things prospects actually ask us in the first 30-min call. Click to expand.

Get Frappe Helpdesk running in weeks, not quarters.

A 30-min audit. Honest scope. We deploy on infrastructure you own — source, data, runtime stay with you.

Book the 30-min auditWhatsApp us

Open-source · Source-owned · You keep the stack